Terms and Conditions

1. Reservations and Payments
The reservation is considered confirmed only after payment of the deposit or the full amount, as specified at the time of booking.
Any requests for changes or cancellations must be communicated in writing (email or message) and are subject to the cancellation policy outlined below.

2. Cancellation Policy
Cancellations made up to 5 days before the arrival date will receive a full refund of the deposit.
For cancellations made less than 5 days before the arrival date or in case of no-shows, the deposit will not be refunded.

3. Check-in and Check-out
Check-in is available from 4:00 PM to 9:00 PM. Arrivals outside these hours must be arranged in advance.
Check-out must be completed by 10:00 AM.

4. Pets
Pets are not allowed.

5. Guest Responsibilities
Guests are responsible for any damage caused to the property, furnishings, or other guests.
In case of violation of the property’s rules, including smoking in prohibited areas, a penalty equal to 20% of the total stay cost will be applied.

6. Cleaning and Extra Services
Standard cleaning is included in the stay rate.
Requests for additional cleaning must be arranged in advance and are subject to an extra charge.

7. Parking
The property offers free parking to its guests. The property is not responsible for any damages to or theft of the vehicle.

Privacy Policy

This Privacy Policy has been prepared to explain the principles regarding the confidentiality and use of customer data by FELISATTI E ARCATI S.A.S DI FELISATTI MURIANNI ANTONIO, including data collected via this website. This page describes how the website manages personal data of users who interact with its web services. It also serves as a notice in compliance with Regulation (EU) 2016/679 (GDPR) to users interacting with the web services accessible online via the URL: www.mayabb.it. This policy applies solely to this website. By visiting this website, you implicitly agree to the methods of data processing described in this Privacy Policy.

FELISATTI E ARCATI S.A.S DI FELISATTI MURIANNI ANTONIO, headquartered at Via Nazionale 38 – 39012 Merano (BZ), represented by its legal representative, is the data controller. Data processing occurs at the company’s premises for the purposes outlined in this Privacy Policy, including direct marketing with the user’s consent.

Data Processing Related to Website Services

Website-related data processing is handled exclusively by authorized company personnel and occasionally by external contractors for maintenance or site management tasks. Therefore, within our company, personal data may be accessed by employees or trusted collaborators, including intermediaries, consultants, and external agencies providing technical, legal, advertising, or business support services on our behalf. We may also use this data to pursue legal claims, potentially sharing it with appointed professionals.

Data provided by users requesting information or subscribing to newsletters is processed solely to deliver the requested service. The data may also be used by the company for:

Managing customer relationships.

Conducting the company’s business activities.

Enhancing products and services, conducting market research, and improving customer satisfaction.

If we need personal identification data to provide a specific service, the user will be asked to provide it voluntarily. This data will be used solely for the service delivery purposes.

Direct Marketing

FELISATTI E ARCATI S.A.S DI FELISATTI MURIANNI ANTONIO may use contact details to:

Send pre-arrival summaries of booking details.

Communicate special offers and promotions, as described in this Privacy Policy.

Conduct periodic satisfaction surveys or market research.

Users may revoke consent for marketing communications or survey participation at any time.

Direct Marketing Details

With explicit authorization, we may provide information about new products, promotions, or other topics of interest via mail or phone, unless specified otherwise during registration. Users may withdraw consent at any time by contacting customer service at [email protected] or replying to messages. Without consent, personal data will only be used to address user requests.

Browsing Data

The website’s systems collect data implicitly transmitted during internet communication protocols, such as IP addresses, domain names, request times, URI addresses, and other technical information. This data is used for statistical analysis of website usage and to ensure functionality, and it is deleted immediately after processing. It may be used by judicial authorities to investigate potential cybercrimes.

Cookies

Cookies are text files stored on a user’s device that facilitate website functionality or improve the browsing experience. This site uses both session cookies (temporary) and persistent cookies (stored for future visits). Cookies enable functionalities such as quicker navigation or tailored content based on prior interactions.

Google Analytics Cookies

This site uses Google Analytics to analyze performance via cookies. For details, visit Google Analytics Privacy Overview.

Google AdWords & Remarketing Cookies

Google AdWords and Remarketing cookies may track interactions for marketing purposes. Users can disable these cookies via their browser settings. Learn more at Google Privacy Policy.

Facebook Cookies

Facebook cookies may track Facebook Ads campaign performance and facilitate remarketing. For more information, visit Facebook Cookies Policy.

Users can disable cookies in browser settings, though some website functionalities may be impaired.

Data Provided by Users

Voluntary user data (e.g., emails, forms) is acquired to respond to requests.

Data Provision and Retention

Providing personal data is optional. Without it, requested services may be unavailable. Data is processed with secure systems and retained only as long as necessary to fulfill the purpose.

User Rights

Under GDPR Articles 15-22, users can:

Confirm the existence of their data.

Access, verify, update, or correct data.

Request data deletion, anonymization, or restriction.

Object to processing for legitimate reasons.

Policy Updates

This Privacy Policy may be updated periodically. Updates will be published on www.mayabb.it with the revision date.